978ph Privacy Policy

1. Scope and Application

This Privacy Policy applies to all personal information collected by 978ph through the 978ph website, mobile applications, customer support channels, and any other services operated by 978ph (collectively, the "Platform"). By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read together with the 978ph Terms & Conditions, which govern your use of the Platform. In the event of any conflict between this Policy and the Terms & Conditions with respect to data privacy matters, this Policy shall prevail.

2. Information We Collect

978ph collects personal information in the following categories:

• Identity Information: Full legal name, date of birth, nationality, and government-issued identification number (e.g., Philippine National ID, passport, driver's license, SSS/GSIS number).
• Contact Information: Email address, mobile number, and residential address (including city, province, and postal code within the Philippines).
• Financial Information: Payment method details (GCash account, PayMaya account, BPI/BDO/Metrobank account numbers, Visa/Mastercard details), transaction history, deposit and withdrawal records.
• Account Information: Username, account preferences, gaming history, bonus usage, and responsible gaming settings.
• Technical Information: IP address, device type, browser type and version, operating system, session duration, pages visited, and referring URLs.
• Communications: Records of your interactions with 978ph customer support, including live chat transcripts, emails, and support tickets.
• Verification Documents: Copies of government-issued IDs, proof of address, and proof of payment method ownership submitted during KYC verification.

978ph collects this information directly from you when you register, make transactions, contact support, or use the Platform, as well as automatically through cookies and similar tracking technologies.

3. How We Use Your Information

978ph uses your personal information for the following purposes:

• To create, manage, and maintain your 978ph account.
• To verify your identity and age (21+) in compliance with PAGCOR regulations and Philippine law.
• To process deposits, withdrawals, and other financial transactions in Philippine Peso (PHP).
• To detect, investigate, and prevent fraud, money laundering, and other illegal activities.
• To provide customer support and respond to your inquiries and complaints.
• To send you transactional communications, including account notifications, security alerts, and deposit/withdrawal confirmations.
• To send you promotional communications about 978ph bonuses, new games, and special offers, where you have consented to receive such communications.
• To personalize your gaming experience and recommend games or promotions relevant to your preferences.
• To comply with applicable legal and regulatory obligations, including reporting requirements under PAGCOR and the Anti-Money Laundering Act (AMLA).
• To improve the Platform through analysis of usage patterns and technical performance data.

4. Legal Basis for Processing

978ph processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform the contract between you and 978ph (i.e., to operate your account and provide gaming services).
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements and AMLA obligations.
• Legitimate Interests: Processing is necessary for 978ph's legitimate interests, including fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights.
• Consent: For marketing communications and non-essential cookies, processing is based on your explicit consent, which you may withdraw at any time.

5. Disclosure of Your Information

978ph does not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We share data with trusted third-party service providers who assist in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard), KYC verification providers, IT infrastructure providers, and customer support platforms. These providers are contractually bound to process your data only as instructed by 978ph and in accordance with applicable data protection laws.
• Regulatory Authorities: We may disclose your information to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other Philippine government authorities where required by law or regulatory obligation.
• Law Enforcement: We may disclose your information to law enforcement agencies where required by a valid court order, subpoena, or other legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

6. Data Retention

978ph retains your personal information for as long as your account remains active and for a period thereafter as required by applicable law. Specifically:

• Account and transaction records are retained for a minimum of five (5) years following account closure, in compliance with PAGCOR requirements and the AMLA.
• KYC verification documents are retained for a minimum of five (5) years following the completion of the business relationship.
• Customer support communications are retained for a minimum of two (2) years.
• Technical and usage data collected via cookies may be retained for shorter periods as specified in our Cookie Policy.

Upon expiry of the applicable retention period, 978ph will securely delete or anonymize your personal data in accordance with its data disposal procedures.

7. Data Security

978ph implements appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 978ph Platform.
• Encryption of sensitive data at rest, including financial information and identification documents.
• Role-based access controls limiting employee access to personal data on a need-to-know basis.
• Regular security audits, penetration testing, and vulnerability assessments.
• Multi-factor authentication for administrative access to systems containing personal data.

While 978ph takes all reasonable precautions to protect your data, no method of electronic transmission or storage is 100% secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 978ph will notify you and the National Privacy Commission in accordance with the requirements of the Data Privacy Act of 2012.

8. Cookies and Tracking Technologies

978ph uses cookies and similar tracking technologies (such as web beacons and pixel tags) to enhance your experience on the Platform, analyze usage patterns, and deliver relevant content. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Performance Cookies: Collect anonymized data about how you use the Platform to help us improve its performance and usability.
• Functional Cookies: Remember your preferences (such as language and display settings) to provide a more personalized experience.
• Marketing Cookies: Used to deliver relevant promotional content based on your interests. These are only set with your consent.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 978ph Platform.

9. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 978ph:

• Right to be Informed: You have the right to be informed of how your personal data is collected, used, and processed.
• Right to Access: You may request a copy of the personal data 978ph holds about you, along with information about how it is being processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to applicable legal retention requirements.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact the 978ph Data Protection Officer using the contact details provided in Section 14 of this Policy. 978ph will respond to all verified requests within fifteen (15) business days.

10. Marketing Communications

With your consent, 978ph may send you promotional emails, SMS messages, and in-platform notifications about bonuses, new game releases, tournaments, and special offers available on the 978ph platform. You may withdraw your consent to receive marketing communications at any time by:

• Updating your communication preferences in your 978ph account settings.
• Clicking the "unsubscribe" link included in any marketing email.
• Contacting 978ph customer support and requesting removal from marketing lists.

Please note that even if you opt out of marketing communications, you will continue to receive transactional and account-related communications that are necessary for the operation of your account.

11. Children's Privacy

The 978ph platform is strictly intended for adults aged 21 years and older, in accordance with Philippine gaming regulations. 978ph does not knowingly collect personal information from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately close the associated account and delete all related personal data.

If you believe that a minor has registered an account on the 978ph platform, please contact our support team immediately so that we can take appropriate action.

12. International Data Transfers

978ph primarily stores and processes your personal data within the Philippines. In certain circumstances, your data may be transferred to and processed in countries outside the Philippines — for example, where our service providers operate internationally. In such cases, 978ph ensures that appropriate safeguards are in place to protect your personal data, including contractual data protection clauses consistent with the requirements of the Data Privacy Act of 2012 and the standards set by the National Privacy Commission.

13. Changes to This Policy

978ph reserves the right to update or modify this Privacy Policy at any time. When material changes are made, we will notify registered players via email or a prominent notice on the Platform. The date of the most recent revision is indicated at the top of this page. Your continued use of the 978ph platform following the posting of any changes constitutes your acceptance of the revised Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how 978ph is protecting your personal information.

14. Contact and Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 978ph, please contact our Data Protection Officer:

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you are not satisfied with our response to your data privacy concern.